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Fitcover to the rescue!
We know that you fitness-addicts always want to put your best face forward whether it's in the gym or hanging with friends. We understand you are on-the-go with busy schedules and want to make sure we give you the support you need to always look on point and get the perfect shade for you.
We’ve got LOTS of ways to help you choose the right shade.
Head on over to our Active Mineral Powder Foundation page and take the WHAT’S MY SHADE? Quiz.
If you’re not 100% sure you got the right match you can order a pack of Active Mineral Powder Foundation - Samples. In every pack there are three adjacent shades for you to try at home on your skin to get a flawlessly perfect match before you commit to a full-sized jar.
Still not sure we’ve got the right shade for you? Head across to Match Me, fill out the form, and one of our amazing team members will be back to you in a jiffy with a shade suggestion! Also, if you’ve got sultry skin that doesn’t seem to fit our current range, this is the best place to tell us about your shade needs too, we’re always looking for more ways that we can support you.
Match Me service extra info: Please note, shade suggestions are our best recommendation based on the photos you have provided. However, it's not an exact science since factors like image quality, lighting and how the images were taken also has a way of changing how you look in person.
We all vary so much from base-tone to the way we tan, how we use tanning products etc, and we can also have different expectations about how the foundation should look on our skin.
In saying this it is challenging to be 100% certain what shade you are through computer screens, so we have added a widget 'What's my shade?' on our product page. We'll match the foundation you are currently using to find your match in our Fitcover foundation products. And to ensure a perfect match, we recommend that you order the Active Mineral Powder Foundation - Samples that contain your preferred shade, a shade lighter and a shade darker so that you can test it at home.
If you need and further clarification, please email us at info@fitcover.com.
YES, we can!
We have a growing database of makeup tutorials that you can access here.
We also have makeup experts and artists on our in-house team that can answer any questions you have, so please email info@fitcover.com or slide into our DM’s on FB or IG with your queries and we will get back to you asap.
We do our best to describe our products and shades accurately and take high-quality product pictures that require minimal editing. However, the shade you see on-screen will depend on your monitor so we can not guarantee that these shades will look identical when you receive them. We've got further information about each of our products here.
For Active Mineral Powder Foundation
We do offer free replacements in some circumstances. We will also try and help you out with getting the right shade the second time around!
If you have ordered a jar of the Active Mineral Powder Foundation and realised that you ordered the incorrect shade, please click through and complete this form to check your eligibility for a free replacement jar.
Our normal replacement criteria include:
For other Fitcover products
Products that are not eligible for change of mind or exchange/replacement include:
If you have any questions about replacements and exchanges, please email exchange@fitcover.com.
We pride ourselves on delivering high-quality at every stage of production, packaging, processing orders and shipping. However, we understand that sometimes your order may not be quite what you were expecting.
If you believe you have received a faulty item, please fill out our Faulty Or Damaged Goods Report. This form must be submitted within 14 days of receiving your order with photos or a video attached clearly showing the product fault.
Eligibility for product replacement/store credit for faulty or damaged goods is void if:At the request of our investigations team, you may be required to ship the faulty product back to us for further investigation, with the original packaging at your cost.
Exchange and/or store credit for faulty goods are offered in case of manufacturing faults.
For Active Mineral Powder Foundation only
We’d be sad to hear it, but if you’re not loving your first jar of Active Mineral Powder Foundation you can apply for a refund or store credit within 30-days of receipt.
For full-price or discounted purchases made without a store credit or gift card:
For purchases made with a store credit or a gift card:
Products that are not eligible for our 30-day money-back guarantee include:
If you have any questions about refunds please email exchange@fitcover.com.
Can I return or apply for a refund on a Fitcover product purchased through a stockist?
Our Stockists run their business separate to ours, so any products purchased from Fitcover.com cannot be returned/exchanged at our Stockists, and any items purchased from a Stockist may only be returned/exchanged from where you made your purchase.
FREE STANDARD DELIVERY ON ORDERS OVER $67 US
Shipping rates for orders under $67 US:
IMPORTANT UPDATE:
As of 4/7/2020: Unfortunately, along with most of the world, AusPost has announced delivery delays due to COVID-19. You can read more here.
Please understand that ETAs may not be met. For now, we recommend choosing the Standard Delivery service instead of Express when you place your order.
Don't let this stop you from ordering your favourite Fitcover products! We appreciate you always. Please stay healthy and safe!
Shipping time estimates to USA and Canada:
See AusPost shipping time updates here
Track your order through AusPost, USPS or Canada Post websites.
*All above time frames are estimates and excluding processing time and are based on delivery to metro suburbs. For regional suburbs, add 1-2 days.
We offer worldwide delivery and cater for all countries. For more information about Fitcover shipping times for the rest of the world (excluding USA and Canada) from our Australian warehouse please go to our Australian store.
Normally, we process and ship all orders within 2 business days of payment being received, although we aim to send out the same day, or next business day in many cases. During peak times and sales, this may take a little longer.
However, all Express orders that are placed before 6 PM PST will be processed the same day, with orders placed after that time processed first up the following business day.
For any queries regarding shipping, please feel to email us at info@fitcover.com for information or clarification.
Please note that we cannot deliver to Armed Forces addresses.
Please provide a street address for delivery whenever possible.
*Freight cost estimates were current when we updated this page and may have changed. However, they do not include customs clearance fees, taxes or duties. If these additional charges are applied when your order reaches your country then these fees are your responsibility. If you’re unsure whether fees will apply, we suggest contacting your local customs office to ask about importing Fitcover goods for personal use.
**International transit times are estimates calculated in working days. Sometimes there are delays with Customs, Quarantine, varying flight schedules and destination-specific factors that are outside of our control.
If your order is returned to sender for any reason we will contact you to try and resolve the situation so you don’t miss out on becoming a #FitcoverLover like us. If you think your order has been returned then please email us at info@fitcover.com.
We’d love to send Fitcover to every corner of the globe but from time to time different countries have movement restrictions for legal and/or biosecurity reasons.
All of our orders are serviced by AusPost from our Australian warehouse and you can access the latest information on shipping delays and restrictions here.
If for some reason we can’t process or ship your order we will email you, so please add us to your trusted senders so we don’t miss each other in your spam filter.
Most orders, yes! We send our Fitcover orders with domestic or international tracking numbers with the exception of orders that contain only samples- these are sent untracked. You can virtually watch that box of Fitcover goodies make its way to you with the power of the internet.
International: When the package gets to your country you should still be about to track your package through the AusPost, USPS or Canada Post websites. It’s a good idea to keep an eye on this in case you need to coordinate with your local delivery service to finalise your delivery.
*Please make sure you track your own order as Fitcover cannot track your order from our end to ensure it gets to you safely. Occasionally packages do go missing, if it has been sent and you have a tracking number, please contact your local postal office with your tracking number and they should be able to help.
No worries!
For all orders under $200, there is a standard ATL (Authority to leave) as long as there is a safe place. If you do not wish to have an ATL, please let us know prior to your order.
You can also add more than one shipping address to your account (like a work address or an address of a family member or friend that you know will be home and then you’ll have a good excuse to pop in for a cuppa).
If there is no safe place to leave the package, the courier will transport it to your local post office/courier company for you to collect. Please contact them as soon as possible with your tracking number.
If you have done the above, and if you have not located your package, please contact us at info@fitcover.com and let us know so we can help you get to the bottom on it!
FREIGHT COSTS DO NOT INCLUDE ANY CUSTOMS CLEARANCES, TAXES OR DUTIES - Please ensure you know your country import rules and regulations regarding importing Fitcover goods for personal use. The majority of countries have no extra charges, but for some countries you will be liable for taxes and/or duties etc.
Any costs incurred after dispatch of the order from our facility are at the sole responsibility of the purchaser. If the goods are returned to us for any reason, including but not limited to, unpaid taxes and/or duties by the purchaser, you will incur a $15 AU fee from Fitcover to recoup the RTS (Return To Sender) fees PLUS a 10% re-stocking fee which is calculated on the RRP of the item/s you purchased.
We are unable to deliver to Armed Forces addresses. Please provide a complete shipping address as much as possible which should include a unit/house/apartment number, street address, city, province or region, zip code and country. It is the sole responsibility of the customer to ensure the details being entered on an order, the shipping address included, are accurate and correct.
Fitcover will not be liable for orders delivered to the incorrect address due to failure to double check the address stated on the order being placed. Please ensure you have entered the correct shipping address on the submitted order. Changes to a shipping address can be done if the order still shows “Unfulfilled” Status in our records or if there’s no tracking number or information on the order yet. We will not be able to make any changes to an order that is already in “Fulfilled” status.
For USA/Canada orders:
For Australian orders:
For the rest of the World:
Orders processed in our USA and Canada store are processed in USD. Orders processed in our AU store are processed in AUD. Fitcover is not responsible for additional fees charged by banking institutes for currency conversion.
All prices on our Australian Fitcover Store are inclusive of General Service Tax (GST) under Australian law.
As you’re shopping in our USA and Canada Fitcover Store there are no taxes added to our product prices or during the checkout process.
Changes/updates or corrections to a submitted order, like a change in shipping address or correction/additional information or a change of shade, can still be accommodated if the order is still UNFULFILLED. If our record will show a tracking number on it already, the order cannot be stopped anymore. Thus, the changes will no longer be applied.
Cancellation of One-Time Payment Orders
Cancellation of orders can still be accommodated and processed IF the order still shows as Unfulfilled status in our records. It means, the order has not been created a shipping label yet for delivery process. If a tracking number has been emailed to the customer or the order shows Fulfilled in our records, we are unable to stop the shipping process anymore. Therefore, we cannot cancel and refund the order as requested. If an order you intend to cancel cannot be cancelled anymore, we advise to:
As soon as our Fulfilment warehouse notifies us of your returned parcel, that is the time we will be able to cancel the order and process the refund less shipping fee.
Cancellation of Order Under a Recurring or Subscription
You may cancel your recurring subscription at any time by contacting Customer Service at info@fitcover.com or by filling out the General Enquiry Form or by simply by logging on to your Fitcover Account and going through the Manage Subscription area.
Approved orders for refund/store credit will be refunded or have store credit issued at the purchase price of the product LESS postal/shipping fee. The postal/shipping fee is non-refundable unless the order has been requested to be canceled and the shipping label has not been created yet.
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